Archive
Author: Nissa Campbell
Archive
Author: Nissa Campbell
How the Tourism Industry Is Tackling Corporate Social Responsibility
When a new wave of poaching hit the Serengeti, tour operators knew they had to react. The annual wildebeest migration through the Serengeti in Tanzani to the Masai Mara in Kenya is a huge boon for the tourism industry in the area–an industry which employs 11 percent of the country’s labor force on its own. […]
Written By | Nissa Campbell
Minimize No-Shows With Six Simple Techniques
No matter how well you plan your tours and activities, there will always be factors out of your control — and we’re not just talking about the weather. As much as we love and rely on them, guests can also be the biggest headache in the business, particularly when they don’t bother to show up. […]
Written By | Nissa Campbell
How to Choose the Right Mobile Messaging Platform for Your Tour Company
Considering offering customer support through a messaging app like Messenger or WhatsApp? Wondering where to start? Unlike the decision to adopt a new social media platform, which might require a lot of careful considerations about your tour and activity company’s strengths, your choice of messaging platform should put one consideration above all: location, location, location. […]
Written By | Nissa Campbell
Mobile Messaging: The Growing Customer Service Channel You Might Be Missing
In 2016, The Guardian published a statistic that alarmed customer-centric companies everywhere: while 75 percent of UK adults owned smartphones, a full quarter of them never, ever used them for phone calls. If your customers aren’t willing to pick up the phone when they have a problem, how can you help them? Slowly, over email? […]
Written By | Nissa Campbell
Get No-Shows Under Control With These Pre-Tour Emails
Tired of dealing with no-shows? Rezgo makes it easy to take one of the biggest steps in keeping your customers’ attention: sending reminder emails before their booked tour or activity. If you’re going to schedule automated notification emails and SMSes in the hours, days and weeks leading up to an event, one big question remains: […]
Written By | Nissa Campbell
Guests Want to Bring Drones on Your Tours. Now What?
For as long as we’ve had photography, some travelers have made the pictures they take home a priority. Drones now allow those travelers to take their trip photos to literal new heights, and who could blame them? After all, why bother with selfies when you can wow the folks at home with shots like this […]
Written By | Nissa Campbell
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