Archive
Author: Nissa Campbell
Archive
Author: Nissa Campbell
Lock Down the Perfect Cancellation Policy for Your Tour and Activities Business
Crafting a good cancellation policy can be a bit of a tightrope. Too strict, and you might scare customers off before they book. Too lax, and you leave your business open to disastrous last-second cancellations. A well-crafted policy makes customers feel welcome and safe while protecting your tour and activities business from frivolous cancellations. It […]
Written By | Nissa Campbell
Tips For Preparing a Public Apology
Most social media flareups can be resolved one-on-one with a little clarification or some simple resolution. But sometimes in a crisis, a simple response won’t do the job. Sometimes, like it or not, you have to apologize. Whether you’re trying to prevent a crisis or already in one, knowing how to craft a public apology […]
Written By | Nissa Campbell
How to Pick the Perfect Custom Domain for Your Tour Company
Has the time come to choose your tour and activities company’s first custom domain? Are the options overwhelming, or is everything you try already taken? Don’t worry — these seven steps will make it easy. 1. Make it memorable The best domains are short, concise, and memorable. While the Amazons and Googles of the web […]
Written By | Nissa Campbell
5 Common Scams to Watch Out For
Want to brush up on your scam awareness? Here are some common scams that affect tour providers around the world. 1. ‘Friendly’ Fraud There’s nothing friendly about “friendly fraud.” Customers have gotten savvier to what their credit card providers will let them get away with in recent years, and they’re taking advantage at record rates. […]
Written By | Nissa Campbell
Fraud and Tour Providers: 4 Steps to Help You Protect Your Business
The travel industry is under siege. The enemy has a thousand faces: down-on-their-luck princes who just want to share their wealth, shady ticket sellers in WeChat rooms, coders making pixel-perfect copies of real websites, and even real customers, all conspiring to be part of a multi-billion dollar nightmare for travel providers and their guests. According […]
Written By | Nissa Campbell
Online Payments Are a Challenge for Tour Providers, But Rezgo Can Help
To customers, digital payments are an afterthought. You make a booking, fill out your credit card details, and just like that, the transaction completes. It’s a beautiful, simple system that makes shopping online a breeze. But when you nudge back the curtain, the payment landscape looks a little different. That simple customer-facing process is backed […]
Written By | Nissa Campbell
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Video Testimonial
Discover how online booking became the number 1 sales channel for Phare Circus, in Cambodia
