Archive
Category: Tourism Best Practices
Archive
Category: Tourism Best Practices
Mobile Messaging: The Growing Customer Service Channel You Might Be Missing
In 2016, The Guardian published a statistic that alarmed customer-centric companies everywhere: while 75 percent of UK adults owned smartphones, a full quarter of them never, ever used them for phone calls. If your customers aren’t willing to pick up the phone when they have a problem, how can you help them? Slowly, over email? […]
Written By | Nissa Campbell
Get No-Shows Under Control With These Pre-Tour Emails
Tired of dealing with no-shows? Rezgo makes it easy to take one of the biggest steps in keeping your customers’ attention: sending reminder emails before their booked tour or activity. If you’re going to schedule automated notification emails and SMSes in the hours, days and weeks leading up to an event, one big question remains: […]
Written By | Nissa Campbell
Raise Your Tour Marketing to New Heights With Drone Footage
When investing in footage for tourism marketing, you want shots that wow. Today, some of the most beautiful footage in the world comes from drones. They can get places even helicopters can’t, bringing spectacular birds-eye views, impossible trips into caves and wilderness – even underwater exploration. Just look at this gorgeous footage of Papua New […]
Written By | Nissa Campbell
How To Protect Your Tour Company from Chargebacks
Is your tour and activities company struggling with chargebacks? If so, you’re not alone. Everyone who does business online deals with chargebacks from time to time, and customers are becoming increasingly bold about seeking chargebacks for fraudulent reasons. When a customer goes to their bank or credit card provider for a chargeback rather than seeking […]
Written By | Nissa Campbell
5 Simple Ways to Build Trust Online
Online bookings are increasingly the main way customers connect with tour and activity providers, but booking online does require trust. Here’s how you can build trust into every part of your company’s online presence. 1. Request online reviews A whopping 84 percent of people trust online reviews as much as recommendations from their friends. The single […]
Written By | Nissa Campbell
Trust: The Most Important Resource a Tour Provider Can Cultivate
Booking can be a real exercise in trust for new customers. They’re handing over hard-earned money for a promise that you’ll give them a good experience — an experience that might not happen for months. From that perspective, it can seem like a lot to ask. With that in mind, trust is one of the […]
Written By | Nissa Campbell
More Resources
Video Testimonial
Discover how online booking became the number 1 sales channel for Phare Circus, in Cambodia
