Your customers are an important part of your business. Not only are they your primary revenue source, but they are also an important referral source for new customers. With Rezgo, you can manage all your customer information and booking data in one place.
Leading edge CRM features
Like many of the leading CRM tools on the market, Rezgo provides many great features for managing customer information. But unlike standalone CRM software, the Rezgo tour operator CRM is fully integrated with the booking system. Customer information is automatically added when they book a tour or activity through your Rezgo powered booking website or you can add the customer data through the point of sale.
Capture leads & customers online
Customer interactions are captured through the online contact us form, the booking engine, and through the back-office point of sale interface. See all the interactions you have had with a customer by adding comments to their profile. You can even see all existing bookings, messages, and comments for customers in one place.
Make bookings for existing customers
It’s now easier than ever to make a booking for an existing customer. If a customer calls you up to make a booking, find their customer profile and click on the “Create New” booking button. The customers billing information will be added to the booking automatically once the tour and option are selected. This is a particularly useful feature if you need to re-book a customer.
Export customer data with ease
There are lots of things you probably want to do with your customer data. Downloading your customer data in a simple and universal format is important. Get access to your customer data whenever you need and download it at your leisure. You can download single records, all records, or just selected records.
True all-in-one solution with no compromises
The Rezgo tour management software combines all the features you need to manage your tour or activity business more effectively. A powerful online booking engine, sophisticated channel management, and leading edge tour operator CRM. Although there are many great CRM tools on the market, none have the deep integration with your booking engine. Make the right choice for your tour or activity business and choose the best tour operator CRM available.
Written By | Rezgo
