FAQ
Any Questions?
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Can I create interactive lessons on Rezgo?
No. Rezgo is a booking system for lessons, not learning management software. Rezgo is perfect for businesses that offer scheduled lessons, group classes, equipment rentals, and even virtual events, but we don’t have support for interactive online lessons.
If you’re wondering about learning how to use Rezgo, we do have interactive onboarding tools to get you started. Talk to our sales team to find out more!
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How does your booking platform help instructors communicate with students?
It’s easy to reach out to your students with Rezgo. You can message everyone booked in for any event via automated emails or SMS (additional charges apply), so you can keep them up to date on last-minute changes and reduce no-shows.
You can also automate notifications. Without any extra effort on your part, your students will receive confirmations, check-in details and review requests that you’ve customized and personalized, and you can also add custom messages for anything you need to be sent at specified intervals before or after your event.
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Can you manage or assign instructors?
Yes. With Rezgo, you can assign instructors to inventory, or you can assign them to individual events. For example, if one of your instructors always handles your advanced classes, you can assign them to all advanced classes going forward. This also lets you easily block off those classes if they’re going to be away.
Or, if you want to assign a particular instructor to a single Wednesday night class, you can do that as well, rostering them in after the fact. Either way, you can easily see where any of your instructors’ are assigned with our helpful resource calendar.
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Do you have a free trial period?
Rezgo is always free to try–you don’t need to worry about running out of time to test it out or get set up. Once you start taking bookings, we’ll start billing you for a small transaction fee monthly (learn more about our pricing here), but until then, it’s completely free to use.
If you choose to pass your booking fee onto your students, you can also let them cover your costs.
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Do you have online training for Rezgo? Can I learn it on my own?
If you want to learn how to use Rezgo, we offer interactive onboarding support in our app as well as the option of scheduled appointments with our onboarding team. Rezgo is easy to learn, but a little help can go a long way toward setting you on the path to online booking success.
Once you’re set up with Rezgo, our in-house support team can help you with any questions you might have as you go. We also offer many self-serve support resources including live group training sessions, how-to videos, a comprehensive knowledge base, and more.