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SUCCESS STORY

Crindle Stables

crindle-stables

Overview

 

Crindle Stables is a renowned equestrian centre located along Northern Ireland’s stunning Causeway Coastal Route. We offer a wide range of horse riding experiences, from professional show jumping lessons to unique beach rides and sensory sessions, all with a dedication to providing top-notch services to riders of all levels.

 

Results

 

Since adopting Rezgo, we’ve experienced a remarkable transformation in our booking management. We have found it great as we only have a certain number of horses that we can book out and before Rezgo we would be taking bookings – as a family business would be taking over the phone but sometimes it did not make it to the bookings diary. This resulted in double booking and over booking – Rezgo has effectively resolved this issue by ensuring that our bookings are always accurate and up-to-date, preventing any discrepancies and streamlining our booking process.

 

Rezgo’s digital waivers have also streamlined our check-in process, allowing us to spend more time doing what we truly love: connecting with our clients and providing them with unforgettable equestrian experiences. With less time spent on administrative tasks and more time focusing on our passion, Rezgo has truly enhanced the quality of service we offer at Crindle Stables.

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Don't Just Take Our Word For It

  • In-person Classes and Online Learning

    Ocean Wise

    Ocean Wise is a globally focused conservation organization on a mission to protect and restore the world’s oceans. Through research, education, direct-action conservation and field projects, we empower communities to take action for ocean health. Our past booking system was very clunky. Prior to Rezgo, we were unable to customise bookings, or change many details at all! Rezgo gives a lot more in-built analytics that enable us to know more about our customers Results Rezgo is full of options to make customising bookings and making payments easy. Cool and quick – like a racing penguin! Switching has saved us an incredible amount of time throughout the booking process, especially with custom or unique bookings. It is extremely user friendly and makes visualising bookings a lot faster and easier. Rezgo makes bookings a breeze with so many customisation options. The customisations make the booking process extremely time efficient and allow for staff to focus on other things. Rezgo staff and customer service has been amazing. They find ways to go above and beyond in support with any difficulties or unique needs. Rezgo has lots of tools to make the process so much more efficient, such as ‘Rules’ to easily control when an offering can or can’t be booked. This has saved a lot of time and made for a much smoother experience. Receiving payments has become so much simpler since switching to Rezgo. The best part is it is secure and simple for our customers.

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  • Kayaking

    Atlantic Sea Kayaking

    At Atlantic Sea Kayaking, we’ve been offering unforgettable kayaking experiences on the stunning west coast of Ireland for over 25 years. Our passion is sharing the beauty and tranquillity of our local waters with adventurers from all over the world. We provide a wide variety of tours, from serene moonlight paddles and wildlife encounters to exhilarating open water sea kayaking adventures. Whether you’re an experienced kayaker or a first-timer, our highly trained guides ensure that every tour is tailored to your abilities, offering both safety and adventure. Results A few months back, we switched from WooCommerce to Rezgo, and it’s been a total game-changer for us. Before that, we were spending hours on bookings, sorting payments, sending out notifications, and chasing after customers for simple things such as waivers. One of the biggest advantages of Rezgo has been its ease of use. The platform effortlessly integrates into our daily operations, simplifying processes that once seemed overwhelming. It’s clear that Rezgo was designed with tour operators like us in mind. The support we’ve received from Rezgo has been top-class. From the very first demo and local support, the team is always on hand. We know that no booking system is perfect for everyone, but Rezgo has really shown they’re dedicated to working with us as genuine partners. They’re always keen to hear our feedback and are constantly improving the system to suit our needs. The Rezgo team has really gone above and beyond for us, and we couldn’t be happier with their support so far.

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  • Virtual Tours

    Bible Tours

    At Bible Tours, we’ve offered tours of the British Museum and other sites in London for many years, with the unique view of looking at things from a biblical and historical perspective. Before Rezgo, we would create all bookings manually which was very labor intensive for us and our guests. Now guests can easily view all tours, languages, dates and times available. This has made the whole tour experience more enjoyable with an easy booking procedure. We have been with Rezgo for about 5 years and have no plans to change. Results We chose Rezgo for its reasonable fees and great customer support. The interface is user friendly for guests and also our admin team. We’ve been particularly satisfied with the inventory management, which we have used to create tours in several languages. We are also very happy with the ease of adjusting bookings. If a customer needs to change their booking, this usually just takes one email request and our team can change the rest on Rezgo. Rezgo was always happy to help us and work through any problems we had, such as very high traffic to our site. If we ever had urgent situations, Rezgo was normally able to help within minutes which was very impressive. In 2020 we quickly changed to offer our tours virtually using Zoom video conferencing. Without Rezgo, it would have been very hard for us to adapt and create the virtual tour concept. We are pleased to say that many have enjoyed this opportunity with us, and we’ve been able to offer more languages and new tour themes too.

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