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SUCCESS STORY

Ocean Wise

ocean-wise

Overview

 

Ocean Wise is a globally focused conservation organization on a mission to protect and restore the world’s oceans. Through research, education, direct-action conservation and field projects, we empower communities to take action for ocean health.

Our past booking system was very clunky. Prior to Rezgo, we were unable to customise bookings, or change many details at all! Rezgo gives a lot more in-built analytics that enable us to know more about our customers

 

Results

 

Rezgo is full of options to make customising bookings and making payments easy. Cool and quick – like a racing penguin! Switching has saved us an incredible amount of time throughout the booking process, especially with custom or unique bookings. It is extremely user friendly and makes visualising bookings a lot faster and easier.

 

Rezgo makes bookings a breeze with so many customisation options. The customisations make the booking process extremely time efficient and allow for staff to focus on other things.

 

Rezgo staff and customer service has been amazing. They find ways to go above and beyond in support with any difficulties or unique needs.

 

Rezgo has lots of tools to make the process so much more efficient, such as ‘Rules’ to easily control when an offering can or can’t be booked. This has saved a lot of time and made for a much smoother experience.

Receiving payments has become so much simpler since switching to Rezgo. The best part is it is secure and simple for our customers.

MORE SUCCESS STORIES

Don't Just Take Our Word For It

  • Equestrian Centre

    Crindle Stables

    Crindle Stables is a renowned equestrian centre located along Northern Ireland’s stunning Causeway Coastal Route. We offer a wide range of horse riding experiences, from professional show jumping lessons to unique beach rides and sensory sessions, all with a dedication to providing top-notch services to riders of all levels. Results Since adopting Rezgo, we’ve experienced a remarkable transformation in our booking management. We have found it great as we only have a certain number of horses that we can book out and before Rezgo we would be taking bookings – as a family business would be taking over the phone but sometimes it did not make it to the bookings diary. This resulted in double booking and over booking – Rezgo has effectively resolved this issue by ensuring that our bookings are always accurate and up-to-date, preventing any discrepancies and streamlining our booking process. Rezgo’s digital waivers have also streamlined our check-in process, allowing us to spend more time doing what we truly love: connecting with our clients and providing them with unforgettable equestrian experiences. With less time spent on administrative tasks and more time focusing on our passion, Rezgo has truly enhanced the quality of service we offer at Crindle Stables.

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  • Kayaking tours and adventures

    Emerald Outdoors

    Emerald Outdoors, located in Kenmare, Ireland, and founded by Jamie and Colin, is renowned for outstanding Kayaking tours and adventures. We’ve partnered with Rezgo to enhance our operations and fuel future growth. Seeking a solution to streamline our booking processes and boost operational efficiency, we chose Rezgo for its comprehensive features and automation capabilities. Results Since integrating Rezgo, we have seen significant improvements in managing our bookings and automating various operational tasks, including handling waivers, check-ins, and notifications. The platform’s automation has greatly reduced our manual effort and provided a smoother experience for our customers. The support we’ve received from Rezgo has been outstanding. From the initial onboarding to the ongoing assistance, the support team has been exceptional. We have nothing but positive feedback about our experience with Rezgo, especially regarding how the platform has positively impacted our operations and the excellent support we’ve received. As we continue to grow and expand, Rezgo remains a crucial partner in supporting our operational needs and helping us achieve our future goals.

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  • River Safari Tours

    Waiatoto River Safari

    Waiatoto River Safari began in 1997. After selling the owner a plane and  flight training him, he in turn taught us to jet boat, and we purchased the business in 2013 . We’re a passionate local husband-and-wife team with a background of commercial flying in beautiful New Zealand. Our tours are unique. You come with us and learn about our lives and our amazing area, we give you access to extremely beautiful nature in a comfortable and easy fashion. You leave with it being the best experience you have had in NZ. Having come from 13 years of business in aviation, we knew we had to find a really good booking system for activities that worked well for clients as well as for us. In NZ, the choice was very limited and the main challenge was to find one that worked as an online diary and calendar and could also let the world know we were here and ready to be booked online. Rezgo was our choice as it was cutting edge at that time because of its functionality for both front end and back end use. The cost to us was realistic, too, unlike other alternatives at that time. Results Rezgo allowed us to be seen on an international scale and also provide succinct online booking from our website that could also be booked on a mobile phone. Back then, this was a relatively new thing for activity providers, especially smaller ones due to high cost of what was on the current market here in NZ. One of the most important feature of Rezgo for us would have to be the customer service, which has always been top notch. Fast response, always ready to help. Also, Rezgo’s features are always advancing and keeping up with current technology. We especially like the payment gateway options and the ongoing commitment to teaming up with big agencies overseas like Viator.

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