Search Icon

SUCCESS STORY

Tofino Water Taxi

tofino-water-taxi

Overview

 

Tofino Water Taxi has been operating a thriving water taxi service in Tofino, British Columbia for over 17 years. Nestled on the stunning Pacific coast, our company offers transportation services to remote islands, secluded natural hot springs and wildlife tours, allowing tourists and locals alike to explore the natural beauty of the region in an environmentally sustainable manner.

 

Recognizing the growing demand for online bookings, we decided to invest in a booking system that could streamline our operations and enhance customer convenience. After careful research and consideration, we chose Rezgo as our preferred booking system provider. We were impressed by their local team, robust features, user-friendly interface, and reputation in the industry. Little did we know just how much of an impact this decision would have on our business.

 

 

Results

 

Since implementing Rezgo’s booking system into our operations, we have seen a significant increase in sales. The ease of use and accessibility of online bookings has attracted more customers than ever before. With just a few clicks, travelers can now secure their seats on our water taxis from anywhere at any time.

 

In addition to boosting sales figures, Rezgo has also greatly improved efficiency within our company. The automated processes for managing reservations and tracking availability have eliminated double bookings or scheduling conflicts that used to take up much time when relying solely on manual systems.

 

Overall, I couldn’t be happier with my decision to choose Rezgo as our booking system provider. Their flexible capabilities perfectly suit niche businesses like ours that require specific functionality when communicating with offline drivers. If you’re seeking an efficient and reliable solution for your booking needs, I highly recommend giving Rezgo a try.

 

Thank you once again to the entire team at Rezgo for revolutionizing how Tofino Water Taxi operates its business – we are thrilled with results thus far!

MORE SUCCESS STORIES

Don't Just Take Our Word For It

  • Kayaking tours and adventures

    Emerald Outdoors

    Emerald Outdoors, located in Kenmare, Ireland, and founded by Jamie and Colin, is renowned for outstanding Kayaking tours and adventures. We’ve partnered with Rezgo to enhance our operations and fuel future growth. Seeking a solution to streamline our booking processes and boost operational efficiency, we chose Rezgo for its comprehensive features and automation capabilities. Results Since integrating Rezgo, we have seen significant improvements in managing our bookings and automating various operational tasks, including handling waivers, check-ins, and notifications. The platform’s automation has greatly reduced our manual effort and provided a smoother experience for our customers. The support we’ve received from Rezgo has been outstanding. From the initial onboarding to the ongoing assistance, the support team has been exceptional. We have nothing but positive feedback about our experience with Rezgo, especially regarding how the platform has positively impacted our operations and the excellent support we’ve received. As we continue to grow and expand, Rezgo remains a crucial partner in supporting our operational needs and helping us achieve our future goals.

    Read More
  • Adventure Company

    Zipit Forest Adventures

    Zipit Forest Adventures opened its (and Ireland’s) first forest high ropes course at Lough Key Forest and Activity Park, Co. Roscommon in 2011. In 2013, we opened our second course in Tibradden Wood, Dublin 16 in the wonderful Dublin Mountains. Our third course in Farran Forest Park, Co. Cork opened for business in 2015. Zipit is a treetop high ropes forest adventure park with a difference. A place for young and old, where children can let their imagination run wild and where adults can embrace their inner child. You can climb high into the treetops, swing into cargo nets, even ride a BMX across a bridge, before zipping down one of our many ziplines. Results Before Rezgo, our booking system was very basic and not as user friendly as Rezgo. Customers had many problems attempting to book in, but with Rezgo this process has been streamlined. After viewing the Rezgo demo we were very impressed with the easy flow, layout and functions. Since signing up to Rezgo we have found the system extremely user friendly for us and for our customers. Our phone calls have reduced greatly due to the ease of making a booking via mobile, our most popular form of booking. And the automatic email reminders that you can schedule to go out to customers are also great. It’s a great advantage having a local contact in Rezgo support, as we get speedy responses if we have an issue. Through the back office, our staff have much more control over adapting schedules and changing bookings with little effort. Cancellation and reschedules can be completed at the click of a button. The amount of time we spend monitoring bookings has been reduced and Rezgo continues to work with us to improve and personalize our booking system. During the Covid pandemic, we’re reducing the necessity of paper handling by making use of online waivers. We’ve worked closely with Rezgo to ensure a smooth transition to paperless.

    Read More
  • River Safari Tours

    Waiatoto River Safari

    Waiatoto River Safari began in 1997. After selling the owner a plane and  flight training him, he in turn taught us to jet boat, and we purchased the business in 2013 . We’re a passionate local husband-and-wife team with a background of commercial flying in beautiful New Zealand. Our tours are unique. You come with us and learn about our lives and our amazing area, we give you access to extremely beautiful nature in a comfortable and easy fashion. You leave with it being the best experience you have had in NZ. Having come from 13 years of business in aviation, we knew we had to find a really good booking system for activities that worked well for clients as well as for us. In NZ, the choice was very limited and the main challenge was to find one that worked as an online diary and calendar and could also let the world know we were here and ready to be booked online. Rezgo was our choice as it was cutting edge at that time because of its functionality for both front end and back end use. The cost to us was realistic, too, unlike other alternatives at that time. Results Rezgo allowed us to be seen on an international scale and also provide succinct online booking from our website that could also be booked on a mobile phone. Back then, this was a relatively new thing for activity providers, especially smaller ones due to high cost of what was on the current market here in NZ. One of the most important feature of Rezgo for us would have to be the customer service, which has always been top notch. Fast response, always ready to help. Also, Rezgo’s features are always advancing and keeping up with current technology. We especially like the payment gateway options and the ongoing commitment to teaming up with big agencies overseas like Viator.

    Read More