How to add SMS notifications

You can create SMS notifications to be sent in a variety of situations–when a new booking is made, scheduled for a number of days before or after a booked-for date, and when a booking’s status is changed.

Please note that SMS messaging needs to be enabled to send SMS notifications. Additional charges apply.

First, navigate to Settings in the main menu and click Notifications You Send.

1. Click Create Notification.

2. Enter a name for the notification (1).

3. Select whether or the notification should be sent automatically when its trigger condition is met (active) or should be manually sent on or after that point (2). Customer notifications will only be sent automatically if the booking is made on the front-end.

4. In the dropdown labelled When, select the condition for sending the notification (3). For example, when a new booking is made, when it’s a certain number of days before the event, or when the booking’s status changes.

5. In the dropdown labelled For, select the inventory option(s) this notification applies to (4). If it applies to all options, leave this field blank.

6. In the dropdown labelled And, select any additional conditions (5). For example, if the booking’s waivers are unsigned.

7. In the dropdown labelled Then, select the recipient of the notification–either “Send an SMS to the customer” or “Send an SMS to these numbers” (5). For the latter, enter the phone numbers of the recipients separated by commas.

8. Enter the message content. Please note that SMS notifications can only contain 320 characters. You can find more information about customizing notification contents here.

9. Click Create Notification.