During the online booking process, your customers may purchase enhanced refund protection. If they later have to cancel their booking, the insurance provider will often cover the cost of their purchase — at no cost to you.
If a customer requests a refund, you may want to check to see if they’ve purchased refund protection. You can do so by viewing the booking in question.
Locate the Refund Protection field under the Details heading. This will indicate whether a customer has opted in to refund protection.
If they’ve opted in, you may need to remind them to check their refund protection policy or help them find the contact information for the insurance servicer. You can find more details in our enhanced refund protection FAQ.
Please note that refund protection only applies if the customer is unable to attend. If you cancel the event, you’ll still need to provide refunds according to your cancellation policy.