SUCCESS STORIES
Rezgo Helps Tour & Activity Businesses
Atlantis Adventures Testimonial
Discover the reasons Jim Walsh, General Manager at Atlantis Adventures, would recommend Rezgo to any colleague who needs a reservation system
Valley Zipline Adventures Testimonial
After years of frustration they finally found the booking software that checks all their boxes.
Live Folks Video Testimonial
Live Folks took their new-to-market tour and activity business online easily with Rezgo.
Cape Forchu Lighthouse Testimonial
Discover how Rezgo has helped Cape Forchu Lighthouse take online bookings and simplify its operations.
Bellagio Water Sports Video Testimonial
Rezgo helps Mich from Bellagio Water Sports take bookings online and manage them with ease.
Phare, The Cambodian Circus Testimonial
Discover how online booking became the number 1 sales channel for Phare Circus, in Cambodia.
Freedom Surf School Testimonial
Rezgo makes day-to-day operations and management easier for Freedom Surf School.
SUCCESS STORIES
Don’t Just Take Our Word For It
As far as we’re concerned, we only succeed when you do. How have we done so far? Let’s hear from the people who really matter: our clients.
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Kayaking tours and adventures
Emerald Outdoors
Emerald Outdoors, located in Kenmare, Ireland, and founded by Jamie and Colin, is renowned for outstanding Kayaking tours and adventures. We’ve partnered with Rezgo to enhance our operations and fuel future growth. Seeking a solution to streamline our booking processes and boost operational efficiency, we chose Rezgo for its comprehensive features and automation capabilities. Results Since integrating Rezgo, we have seen significant improvements in managing our bookings and automating various operational tasks, including handling waivers, check-ins, and notifications. The platform’s automation has greatly reduced our manual effort and provided a smoother experience for our customers. The support we’ve received from Rezgo has been outstanding. From the initial onboarding to the ongoing assistance, the support team has been exceptional. We have nothing but positive feedback about our experience with Rezgo, especially regarding how the platform has positively impacted our operations and the excellent support we’ve received. As we continue to grow and expand, Rezgo remains a crucial partner in supporting our operational needs and helping us achieve our future goals.
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Equestrian Centre
Crindle Stables
Crindle Stables is a renowned equestrian centre located along Northern Ireland’s stunning Causeway Coastal Route. We offer a wide range of horse riding experiences, from professional show jumping lessons to unique beach rides and sensory sessions, all with a dedication to providing top-notch services to riders of all levels. Results Since adopting Rezgo, we’ve experienced a remarkable transformation in our booking management. We have found it great as we only have a certain number of horses that we can book out and before Rezgo we would be taking bookings – as a family business would be taking over the phone but sometimes it did not make it to the bookings diary. This resulted in double booking and over booking – Rezgo has effectively resolved this issue by ensuring that our bookings are always accurate and up-to-date, preventing any discrepancies and streamlining our booking process. Rezgo’s digital waivers have also streamlined our check-in process, allowing us to spend more time doing what we truly love: connecting with our clients and providing them with unforgettable equestrian experiences. With less time spent on administrative tasks and more time focusing on our passion, Rezgo has truly enhanced the quality of service we offer at Crindle Stables.
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Sightseeing and Transportation
Tofino Water Taxi
Tofino Water Taxi has been operating a thriving water taxi service in Tofino, British Columbia for over 17 years. Nestled on the stunning Pacific coast, our company offers transportation services to remote islands, secluded natural hot springs and wildlife tours, allowing tourists and locals alike to explore the natural beauty of the region in an environmentally sustainable manner. Recognizing the growing demand for online bookings, we decided to invest in a booking system that could streamline our operations and enhance customer convenience. After careful research and consideration, we chose Rezgo as our preferred booking system provider. We were impressed by their local team, robust features, user-friendly interface, and reputation in the industry. Little did we know just how much of an impact this decision would have on our business. Results Since implementing Rezgo’s booking system into our operations, we have seen a significant increase in sales. The ease of use and accessibility of online bookings has attracted more customers than ever before. With just a few clicks, travelers can now secure their seats on our water taxis from anywhere at any time. In addition to boosting sales figures, Rezgo has also greatly improved efficiency within our company. The automated processes for managing reservations and tracking availability have eliminated double bookings or scheduling conflicts that used to take up much time when relying solely on manual systems. Overall, I couldn’t be happier with my decision to choose Rezgo as our booking system provider. Their flexible capabilities perfectly suit niche businesses like ours that require specific functionality when communicating with offline drivers. If you’re seeking an efficient and reliable solution for your booking needs, I highly recommend giving Rezgo a try. Thank you once again to the entire team at Rezgo for revolutionizing how Tofino Water Taxi operates its business – we are thrilled with results thus far!
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Diving and Adventure
Atlantic Scuba Adventures
Atlantic Scuba Adventures has been a leading diving and adventure company in Ireland for nearly three years. Situated along the captivating Atlantic coast, our company offers thrilling experiences for divers of all levels. With a strong emphasis on safety, sustainability and a passion for exploration, we specialize in providing unforgettable diving excursions that showcase the breathtaking marine life and underwater landscapes of the region. Our experienced instructors and guides ensure that each adventure is not only exhilarating but also educational, offering insights into the wonders of the deep. From beginners to seasoned divers, we cater to diverse interests and abilities, providing tailored experiences that leave a lasting impression. Our commitment to providing exceptional experiences led us to seek a software solution that could efficiently manage our extensive range of courses and guides while eliminating the risk of overbooking. Results Rezgo’s booking systems have been a gamechanger for productivity and efficiency in the booking process for Atlantic Scuba Adventures. One of the biggest problems we struggled with prior to Rezgo was not being able to find a booking system that could reflect the variety of experiences an instructor could offer without risking a double booking. Rezgo’s “resource” setting has resolved this important issue for us, meaning we can advertise maximum experiences without a risk of a double booking. I chose Rezgo for my business because of this, but also because of their incredible customer service. Naturally, in the early days there were some teething issues, but support was always available and quick to resolve with most queries in minutes and difficult ones in max a day. I have been delighted by my experience thus far with Rezgo and would highly recommend them to niche businesses like ours who need very flexible booking system capabilities.
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Amusement Parks & Attractions
Kissimmee Guest Services
Kissimmee Guest Services is a reputable attraction ticket reseller located in Celebration, Florida, with over two decades of experience in the industry since its establishment in 1997. Our portfolio comprises tickets to Walt Disney World, Universal Studios Orlando, SeaWorld Orlando, and a myriad of other notable Central Florida attractions. Our exceptional approach to hospitality and guest services is what sets us apart from other companies in the market. We take great pride in treating each and every guest with the utmost warmth and professionalism, offering them valuable insights on theme park navigation, cost-saving strategies, and optimal ticket usage, just as we would with our own family members. Before Rezgo, our business faced a multitude of challenges that made our operations tedious and time-consuming. One of the most significant hurdles we faced was getting the correct ticket to the guest after purchase. It involved reviewing purchased tickets on our point of sale, going to a separate online ticket portal for the specific theme park, and activating the right ticket before sending it to the guest via email or regular mail. This complicated process was prone to errors, especially with theme parks having over 100 different types of tickets available for purchase. Needless to say, the last thing we wanted was to accidentally activate the wrong ticket and disappoint our guests. Another challenge we faced was pricing the same ticket product differently across different channels. Being a provider of tickets through various platforms such as websites, hotel desks, and others, we needed to adjust prices based on location and platform. This required us to recreate each product with a slightly different name and price it differently, doubling and sometimes tripling our inventory and causing an accounting nightmare. Updating and changing prices were also a nightmare. But our biggest challenge was handling date-based pricing from major theme parks. This meant daily changes in ticket prices based on season, availability, and other factors, which meant manually adjusting prices daily or even hourly. Managing these challenges required a lot of time and effort, and we nearly needed a full-time person to handle them. Although we had systems in place to help with many of these struggles, they were very time consuming and each of them nearly required a full-time person to manage them. Results When we were researching ticketing software, we heard a lot of positive feedback about Rezgo from other people in our industry. We learned that Rezgo had previously worked with another Central Florida ticket reseller, who unfortunately had to pull out of the region due to COVID-19. From the first conversation we had with Rezgo, we knew that this was the company we wanted to work with. They took the time to listen to our struggles and needs and presented us with solutions to address them. While there were a few initial areas where Rezgo fell short of our requirements, they quickly found ways to customize the platform to our needs. Their ability to adapt and provide tailored solutions has made them a unique partner to work with. Overall, we are grateful for the partnership we have with Rezgo and for their ongoing commitment to improving our operations. Rezgo has had a profound impact on our business, transforming the way we operate in a multitude of ways. One of the most significant benefits of Rezgo has been the ability to integrate directly with the ticketing systems of several major theme parks. Partnering with Rezgo to get this integration completed has saved us an incredible amount of time and eliminated the risk of activation errors. With Rezgo’s technical expertise and the ability to integrate with other ticketing software systems, we no longer have to worry about daily or hourly price changes, as our prices are automatically updated in real time. Another major improvement that Rezgo has brought to our business is the ability to create custom Price Sheets that allow us to offer different pricing for each ticket based on the channel it is being sold on. This streamlined our inventory management and has saved us a significant amount of time. Lastly, Rezgo’s white-labeling feature has allowed us to extend our reach to smaller ticket companies, providing them with the ability to offer our tickets to their customers. This has been instrumental in our growth over the past year, and we continue to expand our business with Rezgo’s support. Overall, working with Rezgo has been a fantastic experience. Their customer care team is exceptional, their management team is first-rate, and their programming/dev team work miracles.
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Adventure Company
Zipit Forest Adventures
Zipit Forest Adventures opened its (and Ireland’s) first forest high ropes course at Lough Key Forest and Activity Park, Co. Roscommon in 2011. In 2013, we opened our second course in Tibradden Wood, Dublin 16 in the wonderful Dublin Mountains. Our third course in Farran Forest Park, Co. Cork opened for business in 2015. Zipit is a treetop high ropes forest adventure park with a difference. A place for young and old, where children can let their imagination run wild and where adults can embrace their inner child. You can climb high into the treetops, swing into cargo nets, even ride a BMX across a bridge, before zipping down one of our many ziplines. Results Before Rezgo, our booking system was very basic and not as user friendly as Rezgo. Customers had many problems attempting to book in, but with Rezgo this process has been streamlined. After viewing the Rezgo demo we were very impressed with the easy flow, layout and functions. Since signing up to Rezgo we have found the system extremely user friendly for us and for our customers. Our phone calls have reduced greatly due to the ease of making a booking via mobile, our most popular form of booking. And the automatic email reminders that you can schedule to go out to customers are also great. It’s a great advantage having a local contact in Rezgo support, as we get speedy responses if we have an issue. Through the back office, our staff have much more control over adapting schedules and changing bookings with little effort. Cancellation and reschedules can be completed at the click of a button. The amount of time we spend monitoring bookings has been reduced and Rezgo continues to work with us to improve and personalize our booking system. During the Covid pandemic, we’re reducing the necessity of paper handling by making use of online waivers. We’ve worked closely with Rezgo to ensure a smooth transition to paperless.
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Adventure Company
Chukka Caribbean Adventures
Chukka began in 1983 when an idea for a tour was born after visitors were encouraged to enjoy swimming the polo ponies in the warm Caribbean Sea. The combination of the scenic ride along a spectacular coast and a thrilling swim on horseback proved to be a launching pad for the company. Today, Chukka delivers over 750,000 tour experiences annually through roughly 85 tour packages across 15 independent excursion locations in Jamaica, Belize, Dominican Republic, Turks & Caicos and Barbados. Chukka excels at showcasing the natural side of the Caribbean through unique value-added experiences. We however struggled with our booking system. We lacked a proper online presence and had almost close to zero website sales. Inefficiency was the norm as our sales process was quite manual and tedious. Our existing booking system was inconsistent, lacked flexibility and didn’t allow us to connect to the outside world. Our team faced daily frustrations as we were constantly facing system outages, restoration of data, manual updates and delays due technical support. Results Approximately 10 years ago we had reached a peak of challenges and needed to find a partner who could help us to take charge of our booking process with a dynamic system. We went to the market with a RFP and engaged numerous developers but none seemed to have the experience and forward thinking for our industry. After many months we stumbled upon Rezgo’s website, they offered an immediate signup, no hassle and I could test it quickly without having to commit. Within a few hours of signup I recognized that there was definitely a partnership brewing. I reached out to the company and the CEO at the time emailed me back the same day. Now that, I thought, was the right way to begin a relationship that has lasted close to 10 years. Over the next few months and a few trips to Jamaica the team helped us to not only understand how Rezgo works but also gave us insight in how we could tweak our business process to maximize Rezgo’s potential. Since then, we have built our entire booking process, systems and sales departments around Rezgo, from our now big presence online with direct web sales to dynamic capacity management to reseller connections and API integrations. Rezgo has allowed us to get away from having a Reservations department locked away in a building to having our sales reps having the ability to make a booking, check availability at anytime, anywhere. With COVID-19, we’ve been able to utilize the check-in and electronic waiver features that have greatly improved our paperless environment.
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River Safari Tours
Waiatoto River Safari
Waiatoto River Safari began in 1997. After selling the owner a plane and flight training him, he in turn taught us to jet boat, and we purchased the business in 2013 . We’re a passionate local husband-and-wife team with a background of commercial flying in beautiful New Zealand. Our tours are unique. You come with us and learn about our lives and our amazing area, we give you access to extremely beautiful nature in a comfortable and easy fashion. You leave with it being the best experience you have had in NZ. Having come from 13 years of business in aviation, we knew we had to find a really good booking system for activities that worked well for clients as well as for us. In NZ, the choice was very limited and the main challenge was to find one that worked as an online diary and calendar and could also let the world know we were here and ready to be booked online. Rezgo was our choice as it was cutting edge at that time because of its functionality for both front end and back end use. The cost to us was realistic, too, unlike other alternatives at that time. Results Rezgo allowed us to be seen on an international scale and also provide succinct online booking from our website that could also be booked on a mobile phone. Back then, this was a relatively new thing for activity providers, especially smaller ones due to high cost of what was on the current market here in NZ. One of the most important feature of Rezgo for us would have to be the customer service, which has always been top notch. Fast response, always ready to help. Also, Rezgo’s features are always advancing and keeping up with current technology. We especially like the payment gateway options and the ongoing commitment to teaming up with big agencies overseas like Viator.
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Ferry Company
Doolin2Aran Ferries
Doolin2Aran Ferries is a tourist ferry and boat trip service based in a little village on the west coast of Ireland. We provide comfortable eco-friendly sailings from Doolin to the nearby Aran Islands for a half-day or full-day, and to the world renown Cliffs of Moher for a short boat cruise, offering visitors a hugely rewarding Irish cultural experience. Our Cliffs Of Moher cruise gives access to the most spectacular views of the renowned Cliffs, away from crowds and traffic on land, with the best opportunities to see Puffins and the Sea Cave that featured in Harry Potter. As our business expanded, we invested in more vessels and to all 3 islands as well as to the cliffs. There were various different capacities on the vessels and sometimes even a different vessel with a different capacity making the return leg of a daytrip. There are various ways to sail, so there could be 32 different sailing options in 1 day! This made for a very complicated UX for our end user, and a lot of bookings ended up being taken over the phone or by several individual emails rather than a self-selection process on our website. Results From the outset, the Rezgo team took the time to learn what issues were important to us, to discover the major roadblocks and suggest solutions from their experience and knowledge of other businesses similar to ours around the world. We really felt that they were on our side and wanted us to succeed. The Rezgo software is very robust and easy to use and we immediately felt confident that it was a winner. The UX for the end customer improved beyond recognition and our online sales almost tripled in some periods, so that speaks volumes! Because the Rezgo backend dashboard is so user-friendly with customizable reports, even our less “techie” personnel felt confident in accessing data on-screen instantly. Rezgo has also given us the opportunity to expand our B2B business with easy 3rd party access for our larger tour operator clients.
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Whale Watching Tours
Juneau Whale Watch
In its 17th year of operation, Alaskan-owned company Juneau Tours and Whale Watch weighs in as the largest independent tour provider in Southeast Alaska. But don’t let that title mislead you, this family operation is all about the customer experience. From sales agents and dock representatives to bus drivers/ guides, naturalists/deck hands and boat captains, Juneau Tours and Whale Watch treats everyone like well-loved family. Back in 1998, Sky Bonnell relocated from Hawaii to fish commercially and drive a cab in the off-season. Even back then—before everyone owned a cell phone—Juneau greeted a large number of visitors. The growing demand soon warranted the need for a larger vehicle so Sky bought a bus in 2002. Flash forward to 2019, Sky’s little company that started with a cab is now in two locations (Juneau and Skagway), offers more than eight different tours and serves close to 90,000 guests every summer. Managed by his sister, Serene Hutchinson, Juneau Tours and Whale Watch employs 60+ employees (more than half call Alaska their home) and has a whopping 70% employee retention rate! Results After deciding to move forward with Rezgo, they visited our office for an in-person onboarding experience. Within two days, they were able to answer our accounting, operations, sales, and marketing department questions. Rezgo helped us resolve our previous pain points related to our daily operational flow and revenue channels. The Rezgo app is also a great addition for dock sales during peak season. Bookings can be completed with just a few clicks. We’re looking forward to working with Rezgo on future projects!
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Attractions
Phare, The Cambodian Circus
Phare Circus is the most unique, authentic and socially responsible business in Siem Reap. The circus is the social business extension of Phare Ponleu Selpaknon-profit school. The school was founded by 9 young men and an art teacher from France who came together in the refugee camp during the Khmer Rouge war. Arts, education and social support are the primary missions, but some students showed tremendous talent and determination. The circus was started to provide those students well-paying job opportunities that didn’t previously exist in Cambodia, while at the same time providing financial support to the non-profit school. Phare Circus is the textbook definition of a social enterprise. The business is 75% owned by the non-profit school. All revenue generated from the business supports the school or other social causes. Jobs created have helped break the cycle of poverty of at-risk Cambodian youth. Phare Circus is not a conventional acrobatic circus. It’s uniquely Cambodian story telling using live music, dance, drama, circus and sometimes visual arts. The artists create the stories themselves based on their life experiences. This brings a character and authenticity not often found in live performances. They share a part of their lives with guests. Before Rezgo, Phare Circus did not have its own online booking platform. A link to a third-party site was provided on the ticketing page, which was the only online sales presence we had at the time. It worked, but didn’t help with credibility to send sales to another site. It limited the amount of customer information we could get and how we interacted with them. It’s also an expensive way to sell compared to a proper direct-sales mechanism. Then our CEO met Rezgo at an event in Singapore. It happened to be at the same time that a bank in Cambodia first introduced online merchant accounts. We introduced Rezgo to the bank and they worked out all the programming needed to connect. This kind of service has been one of the main reasons Rezgo has retained our business. There have been several competitors approaching us since then, but we feel Rezgo has been a true partner and that means something. Rezgo has been very responsive to our requests, even if they are a bit unique. Results With Rezgo, our website bookings have become our #1 single source of ticket sales. In 2019, ticket sales on the Phare Circus website were four times higher than the highest-selling DMC. Having more control over sales allows us to make decisions that best benefit the organization vs being at the mercy of business partners. Customer information collected during the booking process has allowed us to build relationships with guests. The most important element of Rezgo for us is that customers can book, pay and receive instant confirmation from our own website. Online direct bookers don’t want to wait, and the process must be fast and easy. Providing POS access to higher volume local agents took a lot of pressure off our own customer service staff too, automating the transaction rather than having them call in. Rezgo’s personal service and flexibility has helped make Phare Circus a leader in Cambodia for booking and paying online.
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Virtual Tours
Bible Tours
At Bible Tours, we’ve offered tours of the British Museum and other sites in London for many years, with the unique view of looking at things from a biblical and historical perspective. Before Rezgo, we would create all bookings manually which was very labor intensive for us and our guests. Now guests can easily view all tours, languages, dates and times available. This has made the whole tour experience more enjoyable with an easy booking procedure. We have been with Rezgo for about 5 years and have no plans to change. Results We chose Rezgo for its reasonable fees and great customer support. The interface is user friendly for guests and also our admin team. We’ve been particularly satisfied with the inventory management, which we have used to create tours in several languages. We are also very happy with the ease of adjusting bookings. If a customer needs to change their booking, this usually just takes one email request and our team can change the rest on Rezgo. Rezgo was always happy to help us and work through any problems we had, such as very high traffic to our site. If we ever had urgent situations, Rezgo was normally able to help within minutes which was very impressive. In 2020 we quickly changed to offer our tours virtually using Zoom video conferencing. Without Rezgo, it would have been very hard for us to adapt and create the virtual tour concept. We are pleased to say that many have enjoyed this opportunity with us, and we’ve been able to offer more languages and new tour themes too.
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Wildlife Adventures
Safari West
Founded in 1993 by Nancy and Peter Lang, Safari West Wildlife Preserve and African tent camp is one of the most extraordinary and exciting places located in Sonoma County, California. Safari West is a one-of-a-kind resort—accommodating both day guests and overnight visitors- there is no comparable property. We reward our guests with a high-quality wildlife adventure available nowhere else. We are the only wildlife experience in the area and the only preserve in the United States that combines education, tours, research, and overnight lodging near such an inspiring variety of exotic wildlife. There is no comparable property in North America. Before Rezgo, we had to manage our day guests on a beta tour scheduling system which did not have a fully integrated online reservation system with real time rates and availability. We were unable to book and sell our safari tours online. Unable to fully manage our in demand and sought-after tours and activities, we were experiencing reservation errors such as incorrect availability, double bookings, no shows and inaccurate guide scheduling, wrong dates, and uncollected payments. We desperately needed to transform our business and needed a robust tour scheduling software. Results The reason we chose Rezgo was, first and foremost, trust. We weren’t just looking for a vendor that could provide the scheduling and booking software. We were looking for an innovative partner. A partner that would follow through with what they say they could do—and provide us with solutions to expand our day-to-day booking operations. Rezgo is always willing to have honest and transparent conversations about what is going well and what is not. We rely on their team and Rezgo never disappoints us. They provided us with all the expertise and support we needed to get started—we knew with everything we had to gain; it was a no-brainer. Rezgo became an invaluable partner, and the value of that relationship is priceless. Rezgo improved our tour operation and reduced our operational costs which unquestionably increased sales and boosted overall revenue. But foremost it provided us with the guest service tools to streamline our reservation process and improve guest relations. Visitors to our website were easily converted into revenue through the online booking system. With Rezgo, we are always open for business. We were able to accept bookings and reservations online and able to manage our phone and in-person bookings with ease.
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In-person Classes and Online Learning
Ocean Wise
Ocean Wise is a globally focused conservation organization on a mission to protect and restore the world’s oceans. Through research, education, direct-action conservation and field projects, we empower communities to take action for ocean health. Our past booking system was very clunky. Prior to Rezgo, we were unable to customise bookings, or change many details at all! Rezgo gives a lot more in-built analytics that enable us to know more about our customers Results Rezgo is full of options to make customising bookings and making payments easy. Cool and quick – like a racing penguin! Switching has saved us an incredible amount of time throughout the booking process, especially with custom or unique bookings. It is extremely user friendly and makes visualising bookings a lot faster and easier. Rezgo makes bookings a breeze with so many customisation options. The customisations make the booking process extremely time efficient and allow for staff to focus on other things. Rezgo staff and customer service has been amazing. They find ways to go above and beyond in support with any difficulties or unique needs. Rezgo has lots of tools to make the process so much more efficient, such as ‘Rules’ to easily control when an offering can or can’t be booked. This has saved a lot of time and made for a much smoother experience. Receiving payments has become so much simpler since switching to Rezgo. The best part is it is secure and simple for our customers.
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